eCorpOne Co., Ltd. - We are IT infrastructure integration and support & solar energy development and management company located in Tokyo Japan.
PC, server, and network management company specialized in providing one stop IT management service directly to Japan branch locations with IT head office's guidelines.
We have major spare devices at our cost
If hardware devices, especially the ones used in core service level, fails, it can mean major business disruption. Purchase of new equipment can take time. In order to shorten the downtime, we have major networking and server hardware devices as spare so that in case of failure, we can replace it immediately and can restore customer's business operations in timely manner.
Various important data, such as specifications and user data, are documented
We think documentation is important. We create documents describing all the important information, such as user login data of each PC, warranty record, network design and specifications, and configurations. Many Japanese IT service providers tend to not share such information, but we do because we think that business continuity of our customers is more important than risking our customers because of single dependency. We share all those information with the customer so that customers are not restricted with us and can make changes of its devices and even are free to move to other service providers.
Preferential treatment for Active Directory
We have preferential price plans for customers using or planning to use Microsoft Active Directory.
Support calls and email communication are documented and informed monthly
We have been providing our IT services partly using ITILv3 method, which is recognized as a library of "best practices in IT". We deliver a monthly report for our IT support each month. The report contains various detailed support records, such ass what category of support, how serious the event was, who reported and how the issue was resolved, and many more. Customers are transparent to what services are provided from us.
Our company phone number:
(Our phone system requires at least 10 seconds to start ringing. Please do not hang up quickly)
Normal business hours:
9:00am to 7:00pm JST
* We offer 24 hours/365 days support services.
IT support for International companies
IT infrastructure deployment & support services for branch offices in Japan
VMWare/Hyper-V/KVM virtualized servers (Windows Active directory and Linux servers) implementation projects for offices in Japan.
Deployment of IT infrastructure for global companies.
Remote and on site management of IT equipment.
IT equipment warehousing service for 24 hours/365 days delivery with SLA 4 hours in Tokyo.
Network layer security systems and VPN solutions (Fortigate, Cisco, Juniper, Sonicwall, and Untangle).
Backup solutions: Veeam, Synology, BackupExec, tape backup systems, and Apple Time Capsule support.
UPS and automatic server shutdown for physical and virtual systems.
Supports Office 365, G suite, domain/email hosting implementation and support.
Experience in IT for managing global companies since year 2006.
Solar energy plant design and operation
Load balanced design based on shadow with time and season analysis.
Highly performing electrical parts selections.
Payment software and hardware combined solutions - including web and kiosk terminal payment solutions
Credit card/cash payment terminal (Multiple currencies)
Web based management solution allowing analysis with revenue at multiple locations.
Barcode reading/printing solution allowing to read data over LAN.
Member card solution (Re printable on the surface of PET card, which can be used to show member points)